Liverpool conveyancing solicitors: We do property law and conveyancing. All matters are dealt with by a qualified solicitor with over 20 years’ experience. Please see details of our conveyancing solicitor here Our priority is our clients and meeting their conveyancing needs quickly efficiently and cost effectively. As local Liverpool conveyancing solicitors we understand the local area when it comes to conveyancing. We are client rather than product focused and put the individual needs of our clients first by offering a personalised customer service. We understand the value of building relationships based on mutual trust and understanding. It is in such a relationship that we bring commitment, commercial awareness and legal focus to our service.

We aim to understand not only the legal issues relevant to our clients but the issues facing our clients as well in moving or relocating. This approach enables us to be proactive in anticipating our clients’ needs and encourages strong working relationships to flourish

Our clients include individuals, sole traders, partnerships, companies, property developers and investors, banks and lenders. We also work alongside estate agents, mortgage brokers and managing agents as well as other Liverpool conveyancing solicitors.

We have offices in Prescot and Huyton. Many our clients are based in the local areas of Prescot, Whiston, Rainhill, Thatto Heath, Halewood, Widnes, Warrington, Cronton, Huyton, Huyton-upon-Roby, Knowsley, Old Swan, Garston, Speke, St Helens, Kirkby, Walton, Knotty Ash, Broadgreen and all other areas of Merseyside. We also act for clients elsewhere in the northwest including Manchester and Wales and have clients nationwide.

Costs & services information

Price transparency

Price transparency is important to ensure our clients have the information they need in relation to fees.

Our costs information will include:

1. the total cost of the service or, where not practicable, the average cost or range of costs;
2. the basis for your charges, including any hourly rates or fixed fees;
3. the experience and qualifications of anyone carrying out the work, and of their supervisors;
4. a description of, and the cost of, any likely disbursements, and where the actual cost of a disbursement is not known, the average cost or range of costs;
5. whether any fees or disbursements attract VAT and if so the amount of VAT they attract; and
6. details of what services are included in the price displayed, including the key stages of the matter and likely timescales for each stage, and details of any services that might reasonably be expected to be included in the price displayed but are not.

A copy of the SRA’s Transparency Rules can be found here: SRA | Transparency Rules | Solicitors Regulation Authority 

Complaints

How to make a complaint

What to do initially

We aim to provide an excellent and personal service. We are accredited to the Law Society Quality Conveyancing Scheme which is updated annually to maintain our level of knowledge and service.

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service provided then you should inform us immediately, so that we can do our best to resolve the problem. In such case please initially contact the principal at our firm who will attempt to resolve the issue on your behalf and discuss your concerns. We will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure (copy of formal process available on request). Making a complaint will not affect how we handle your case. Your complaint does not have to be in writing but if you choose to give us information by email/letter this can be helpful in ensuring that we have all the information you wish to provide.

What to do if we cannot resolve your complaint

If at the end of our investigation you are still not satisfied you may refer to The Legal Ombudsman who can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving our final response to your complaint

and

• No more than one year from the date of the act or omission being complained about; or
• No more than one year from the date when you should reasonably have known that there was cause for complaint.

For more information contact the Legal Ombudsman. You can contact the Legal Ombudsman by: Telephone: 0300 555 0333 Email: enquiries@legalombudsman.org.uk  Post: Legal Ombudsman, PO Box 6167 Slough SL1 OEH

What to do if you are unhappy with our behaviour

You also have the right to make a report to the Solicitors Regulation Authority (SRA). The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority

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Angels Solicitors: Liverpool conveyancing solicitors and conveyancers

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